Calgary’s Best Fire Restoration Service
Our Technicians are here to restore your property from damage caused by fire or smoke.
House fires can be frightening and destructive. If you’re recovering from the aftermath of extensive damage caused by fire or smoke, don’t worry, our team of experts are here to help! ProStar can provide assistance with your entire restoration process from immediate mitigation to assessessing damages, contents cleaning and restoration, and property reconstruction.
What to do next?
If you have an active fire, call 911 immediately.
Call ProStar at 403-234-7827
We provide immediate solutions and emergency services.
Call Your Insurance Company
Call your insurance provider and open a claim to begin your property damage restoration process.
Need help now?
24/7/365 Emergency Contact
What to Expect From ProStar Fire Restoration
Immediate Emergency Response
ProStar provides immediate emergency response to return your property to a safe condition.
Help With Insurance and Administration
ProStar creates an estimate for repairs and assists with the documentation required by your insurance adjuster.
Like New Restoration and Reconstruction
ProStar begins repairs to remediate and restore your property and belongings to their original condition.
Frequently Asked Questions
What do ProStar’s services entail?
ProStar is there with you every step of the way. We start with immediate emergency mitigation to ensure there is no further damage to property or belongings. We provide additional aid by gathering an inventory of your belongings and storing your valuables, work with you to rebuild and repair your property, as well as disinfect, deodorize and clean your home or business. Finally, our dedicated team members can help you move back in and unpack your belongings.
Will my property smell like smoke?
ProStar uses advanced technologies and products to clean your property of all ash and soot while eliminating smoke odor after a fire. Using these techniques, we can attack the odor via the molecules in the air to remove any sign of smoke odors.
I cannot stay in my property during restoration — what should I expect?
In the event that you are displaced from your home due to the loss, your unit owner’s or tenant’s insurance policy may cover Additional Living Expenses (ALE). It is important to note that insurers do not typically consider noise from drying equipment as a trigger for Additional Living Expenses (ALE) coverage.
Will ProStar store my contents?
Yes. We will track and store any salvageable items. And we can also restore those items that are salvageable. We will also make a list of items (including food items) deemed nonrestorable to provide to you and your insurance company.
How long will fire damage repairs take?
Repairs are different for every situation. When you’re in the emergency stage, it may take 3-7 days, and in the administration phase, it may take 2 to 16 weeks. Once these have been completed, your reconstruction provider will prepare an accurate time estimate for your repairs. These estimates can vary greatly depending on the extent of the damage.
Can you work at night and on weekends?
Unfortunately, evening and weekend work is not available after the emergency phase is complete due to the high cost. We will provide our professional help and services during weekdays and will need appropriate access to your property. Lockboxes are available to facilitate this process.
How can I speed up the repair process?
To help the repair process, you can:
- Contact your insurance adjuster to let them know you have chosen ProStar for repairs.
- Sign and return your Authorization to Repair (ATR) form to ProStar.
- Complete material selections efficiently.
- Provide ProStar access to your property.
Can ProStar accommodate changes to the scope of work?
When faced with repairs, many property owners take the opportunity to make some colour, material, and design changes in their property. At ProStar, we are committed to helping bring your home back to life! All that we ask is that you address your home changes in writing on a ProStar change order form. Any additional costs associated with these changes are the responsibility of the homeowner.
Will my loss be covered by my insurance?
Every fire damage event varies in severity. Fire and smoke are generally deemed as accidental, and typically will have insurance coverage. To be sure that you are covered by insurance, contact your insurance representative.
What is the typical cost for fire restoration?
Our pricing is standardized and set by an independent, third-party firm called Xactimate, which sets prices followed by the insurance industry. Most of our competitors use the same price list, so there’s no need to worry about shopping around to get a fair price.
The service from this company was prompt and the job was completed on time and very well done. They sent two outstanding individuals to do the work – they were very polite and considerate of our home. They knew what they were doing and it showed in the fine craftsmanship that was evident in the completed job.
Very professional and great communication. Frequent contact to inquire about the work progress and any issues/concerns. Thank you!
We had a flood in our basement that our condo board needed to rectify. They contracted ProStar to do the remediation as well as renovations/repairs. They were quick, diligent, and the quality of the work is amazing. I would highly recommend them to anyone who is in need of renos, etc.
Certified & Caring
ProStar is ISO 9001:2015 certified for quality assurance, COR certified for safety and adheres to IICRC (Institute of Inspection, Cleaning & Restoration Certification) emergency response guidelines, so you can count on the highest quality standards in every job we do.