Calgary’s Best Sewer Backup Cleanup Service
We’re here to help you recover from wastewater backup into your home.
Call ProStar if you need professional help with sewer backup cleanup, assessing damages, or reconstruction. Sewer backup can have an unfortunate impact on your property, causing a significant mess, structural damage, mold or other issues. If you’re dealing with a wastewater backup resulting from a toilet clog, blocked pipes, drain problems, or plumbing issues, don’t worry! ProStar can help you clean up!
What To Do Next
Stop the Source of Water
If possible, turn off the water source or call a plumber to repair the drain issue, clear the blockage, and address your immediate plumbing needs.
Call ProStar at 403-234-7827
We provide immediate emergency sewage backup cleanup and restoration services.
Call Your Insurance Company
Open a claim with your insurance provider to start the restoration process.
Need help now?
24/7/365 Emergency Contact
What to Expect From ProStar Sewer Backup Cleanup
Immediate Emergency Response
ProStar technicians can provide immediate emergency sewer backup cleaning to ensure your property is safe, dry and clean.
Help With Insurance and Administration
ProStar will create an estimate for your repairs and will provide your insurance provider with all the necessary documentation.
Unmatched Restoration and Reconstruction
ProStar begins repairs to remediate and restore your property and belongings to their original condition.
Frequently Asked Questions
What to do if sewage backs up?
If your sewer backs up, it’s important to first stop the source of water by either calling a plumber or doing it yourself. You’ll then need to clean and restore your property to avoid any health problems associated with the sewage water. ProStar Restoration can provide sewage cleanup services so you don’t have to worry about health hazards or damage to your property.
Will ProStar fix the plumbing issue?
If you experience a sewer backup, the first step is to turn off your water and call a professional plumber who can repair the source of the water damage and clear any blockage in the sewer line. Once that is completed, ProStar can provide immediate assistance to extract water and remediate any damages.
What can I expect from ProStar’s services?
ProStar will start by extracting any standing water from your property, removing contaminated materials and disinfecting surfaces. Once the contamination is removed, we support property owners by further assessing damages and determining what materials might be salvageable. For example, carpet or hardwood (porous materials) are not salvageable when impacted by sewer water (also known as Category 3 or black water).
Can I get sick from a sewer backup?
Sewer backup — even clear water — can contain harmful bacteria, viruses and other harmful pathogens such as hepatitis. Therefore, it is important never to expose bare skin to sewer water, even if it is clear in colour. It is best to have professional services like ProStar support the cleanup to ensure that these bacteria are cleaned with industrial products to get the Job done right.®
Is a sewage backup an emergency?
It depends on the size of the problem. A small drainage leak on concrete floors is not an emergency. A larger leak that impacts porous materials and contents is an emergency. It is best to turn off the water at the source and call a plumber to clear the blockage.
Can I clean up sewer water on my own?
If it has not affected porous surfaces such as carpet, hardwood or drywall, and there isn’t a significant amount of standing water, you may be able to cleanup sewer water on your own. For example, if your basement is unfinished and consists of concrete flooring. In this case, we recommend using Lysol on concrete rather than bleach.
What other damages can occur from a sewer backup?
Any moisture that is uncontrolled in an indoor environment has the potential to cause mold. When water damage has occurred, it is critical to ensure the impacted area is cleaned and dried.
What about my belongings?
Belongings may be able to be salvaged; however, it depends on how submerged they were by sewer water. ProStar will support property owners in assessing all contents and help determine what can and cannot be salvaged. We work with the Certified Restoration Drycleaning Network (CRDN), who will come to your property and help determine what has been affected by Category 3 water and what is non-restorable or restorable as a result. If you have sentimental items, we will also work with you to determine how we can best keep these items for you.
Will my loss be covered by my insurance?
The only way to know with certainty if your loss is insured is to get an opinion from your insurance representative. Generally, insured losses are those that are deemed to be “sudden and accidental” in nature.
I cannot stay in my property during restoration — what should I expect?
In the event that you are displaced from your home due to the loss, your unit owner’s or tenant’s insurance policy may cover Additional Living Expenses (ALE). It is important to note that insurers do not typically consider noise from drying equipment as a trigger for Additional Living Expenses (ALE) coverage.
How long will repairs take?
Each situation varies. Typically the emergency stage ranges from 3 to 7 days and the administration phase ranges from 2 to 16 days. After that, your reconstruction provider should be able to give you a more accurate estimate as to the length of time needed to complete repairs. These timeframes can be significantly extended in situations with large or catastrophic loss.
What can I do to make the repairs go faster?
To speed up repairs, you can:
- Tell your insurance adjuster that you have chosen ProStar for your repairs.
- Sign and return your completed Authorization to Repair (ATR) form to ProStar.
- Make all material selections in a timely fashion.
- Provide ProStar access to your property.
Can ProStar accommodate changes to the scope of work?
When faced with repairs, many property owners take the opportunity to make some colour, material, and design changes in their property. ProStar is happy to accommodate your change requests whenever possible. In order to ensure your instructions are adhered to, all changes must be documented in writing on a ProStar change order. Any associated increase in cost is the property owner’s responsibility.
What are the signs of a sewage backup?
Here are a few signs to look for to determine if your sewer is backed up:
- Wastewater coming up from your floor drains, tub drains, or sink drains
- A leak around your toilet where it meets the floor
- A stain appearing on a finished ceiling directly below a toilet or waste line
Why is the sewer backing up in my house?
Sewer backups can be caused by various plumbing problems such as clogs and grease buildups in drain pipes, pipe deterioration or damage, flushing items that are not meant to be flushed, tree roots, or problems with the city sewer main.
What locations does ProStar serve?
We’re proud to support clients in Calgary and surrounding areas such as Strathmore, Airdrie, Chestermere, Cochrane, and more.
ProStar was perfect and they were working hard and on a very tight schedule, to make our place livable again!
ProStar was amazing! All staff were easy to deal with and honest including the cleaner, the office staff and management. I was amazed at the cleaning job that was done. They saved areas that I thought were unsalvageable. They communicated with me regularly to ensure that everything I needed was completed. I would recommend ProStar to anyone in need of cleaning services of any type. I could not be happier with other the experience with the team and the amazing results they produced.
Very professional and great communication. Frequent contact to inquire about the work progress and any issues/concerns. Thank you!
Certified & Caring
ProStar is ISO 9001:2015 certified for quality assurance, COR certified for safety and adheres to IICRC (Institute of Inspection, Cleaning & Restoration Certification) emergency response guidelines, so you can count on the highest quality standards in every job we do.