Calgary’s Best Water Damage Restoration Service 

Our water extraction method involves the use of high-velocity air movers (fans) and dehumidifiers to create air movement and capture humidity to dry the structure. Air Filtration Devices (AFDs) — commonly referred to as “scrubbers” — are used to trap airborne particulate matter. They can also assist with odors, when equipped with a charcoal filter.

Fans, dehumidifiers, and other drying equipment are placed in properties to reduce the moisture caused by water damage. Typically, it takes 2 to 7 days to dry a structure. During this time, equipment is monitored every 24 to 48 hours to determine if the structure is dry.

Pro-Claim Calgary uses the science of psychrometrics — psychrometry — to dry your property. We determine optimal temperature and airflow levels that will dry your home as quickly as possible. We always set up the optimal drying environment before we leave your property. We also monitor drying daily to ensure optimal airflow and temperature levels. Any changes to the drying environment, such as changing the temperature or opening windows, can prolong the drying process.

Our team uses the science of psychrometrics, called psychrometry, to determine if your home is dry. We use equipment such as moisture sensors and thermal hygrometers to measure temperature and relative humidity in your home. We also take readings on the various surfaces or “substrates” in your home to determine if they are dry. We record all of this information in your file and can provide it to you, or your insurer, with claims paperwork to document proper drying.

Pro-Claim Calgary will use tools and equipment like moisture meters and FLIR (Forward Looking InfraRed) cameras to check for hidden moisture in your home. Wet insulation can also be a hazard that may need to be removed. In cases where no insulation is present, baseboards may be removed and holes cut to force air inside drywall and ceiling cavities. In all cases, Pro-Claim Calgary technicians will work to minimize damage while safely and effectively drying your home or office.

The decision to replace wood floors or restore them depends on many factors, including the contamination level of the water damage, the type of flooring, the underlayment, and the construction of the sub-floor. Pro-Claim Calgary uses specialized rescue drying systems to dry flooring without requiring removal — but sometimes removal is required. Laminate and engineered flooring often cannot be salvaged from water damage as it is made from paper and glue products vulnerable to mold caused by moisture.

Wet underpad is typically removed and discarded. Carpets and rugs are often able to be dried, cleaned and reinstalled effectively. Common factors that determine if carpet is NOT salvageable include permanent staining or discolouration that is a direct result of the loss, sewage contamination, or delamination (when the carpet backing separates from the carpet fibre).

The only way to know if your loss is insured is to get an opinion from your insurance providers. Insured losses are typically deemed to be “sudden and accidental”. 

In the event that you are displaced from your home due to the loss, your unit owner’s or tenant’s insurance policy may cover Additional Living Expenses (ALE). It is important to note that insurers do not typically consider noise from drying equipment as a trigger for Additional Living Expenses (ALE) coverage.

Yes. We will track and store any salvageable items. And we can also restore those items that are salvageable. We will also make a list of items (including food items) deemed nonrestorable to provide to you and your insurance company.

Typically the emergency stage ranges from 3 to 7 days, and the administration phase runs anywhere from 2 to 16 days. After those stages are complete, your reconstruction provider should give you an accurate time estimate. These time frames vary depending on each situation and can be extended in cases with a significant or catastrophic event.

After the emergency phase is completed, evening and weekend work is generally not available due to its high cost. In order to remedy your property in a timely fashion, it is critical that you make appropriate access arrangements for our repair crews. Lockboxes are available to help facilitate this process.

To speed up repairs, you can:

• Inform your insurance adjuster that you have chosen Pro-Claim Calgary for your repairs.
• Sign and return your Authorization to Repair (ATR) form to Pro-Claim Calgary.
• Complete material selections in a timely fashion.
• Give Pro-Claim Calgary access to your home or property.

When repairs arise, many property owners take the opportunity to make some colour, material, and design changes in their property. Pro-Claim Calgary is happy to accommodate change requests whenever needed. All of the new design changes must be reported to Pro-Claim Calgary in writing on a Pro-Claim Calgary change order form to ensure all instructions are adhered to. Ultimately, any cost increases are the owner’s responsibility.